FM case studies

14forty is a partner with a proven track record.

Relentlessly driving efficiency and customer service through integrated facilities management

Relentlessly driving efficiency and customer service through integrated facilities management

National Grid is one of the largest investor-owned energy companies in the world. They own and manage the grids that connect people to the energy they need, from whatever the source. In the UK National Grid operates the high-voltage electricity transmission network and the high pressure gas transmission system, as well as half of the regional gas distribution networks.

14forty has had a relationship with National Grid for over 20 years and has been providing facilities services for four years, with the contract recently extended to 2016. Initially, catering, vending and hospitality services were provided to a small number of sites.

Today, 14forty provides integrated facilities management services of all soft services, including cleaning, security, food service, business and guest services, pest control and vending. Services are provided at more than 800 sites every day.

Delivering performance improvements

Delivering performance improvements

The services provided through 14forty’s partnership with National Grid have been extended due to 14forty’s can-do attitude and its drive to deliver performance improvements at each individual site.

A recent example of this is the innovative green Travel Plan that 14forty has developed with National Grid, promoting sustainable modes of transport. This is in place at the Warwick, Wokingham and Osprey House sites, and under development at Hinckley. At the Warwick site, more than 500 car share groups have been established, eight coaches travel daily from major towns, a shuttle bus connects with the train station, and around 100 people cycle to work each day. The plan continues to evolve through the various events that are run, such as free breakfasts and bike maintenance during Bike to Work Week.

Smart Work Space management improves efficiency

Another innovation that 14forty have driven is Smart Work Space management. Dedicated employee desks have become a thing of the past with employees using any desk in their business area when in the office, with their personal work items stored in lockers and drawers.

The space is used much more effectively and collaborative workspace has been introduced to reduce the pressure on the meeting rooms. Each area has a 14forty customer liaison person who, in addition to facilitating the efficient running of the office by solving any issues, also drive further improvements through collection and analysis of office occupancy and desk usage data.

Significant cost savings achieved

14forty’s integrated service provision has allowed National Grid to streamline its management structure and focus on its core business operations. A single 14forty facilities manager on each of the main sites and a team of area managers has responsibility for delivery of all the services and for ensuring that the agreed SLAs and KPIs are met. In addition, 14forty’s success at driving continuous improvements to the services, and their delivery, has resulted in significant costs savings, amounting to more than a million pounds in the last year alone.

Simon Carter, Head of Corporate Property National Grid commented: “The relationship we have with 14forty has proved to be invaluable on the journey to improve efficiency and customer service. Our relentless drive to do things better and more cost efficiently, has been fully embraced by 14forty and has helped us meet our stretching financial and operational targets.”

Russell Blake, Business Director National Accounts at 14forty commended the passion and dedication of his colleagues across all of the sites: “Over the last four years we have significantly grown the scope and scale of services we deliver to National Grid, and worked with them through a period of significant change within their organisation. It is a tribute to the ‘can-do’ attitude of my team that the client has entrusted us to deliver these services, and views us as a truly integrated partner for all soft services.”

Download the National Grid case study

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